Covid-19 and your
energy supply
Should I stop my direct debit payments?
You should discuss payment difficulties with your supplier in the first instance. Cancelling a Direct Debit with your supplier may incur penalties and extra costs to your business.
What support is available to me? What should I do if I am struggling to pay my bills?
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Loans, tax relief and cash grants, including a new temporary Coronavirus Business Interruption Loan Scheme -
The right to apply for staff to get up to 80% of pay if they can’t work -
Grants of up to £2,500 per month, for at least 3 months, for the self-employed who are unable to work -
Statutory Sick Pay refunds
Can I suspend my bills?
Do I have to continue paying my standing charge even while my business is closed?
How can I save on my energy bills while the business premises is closed?
Protect yourself from scams
What should I do if I have an energy problem? (e.g. power cut, gas leak or energy meter problem)
Contact your supplier straightaway if you have an energy problem, such as a gas leak or faulty meter. Make sure you tell them if you are unwell or self-isolating.
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Telephone: 105 (a free phone number) -
Visit powercut105.com -
If there’s a serious immediate emergency risk, call the emergency services too.
Coronavirus (COVID-19) is a new illness affecting the lungs and airways. It’s a national pandemic and the government is leading the response to resolve the issue. All official government advice is available at www.gov.uk/coronavirus.
You can watch British Sign Language versions of government advice on the SignHealth website.
For health information, please visit the NHS coronavirus pages.
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Here you can find advice and answers to questions you may have on managing your energy supply during the outbreak.
We will continue to update this information.