Covid-19 and your
Should I stop my direct debit payments?
You should discuss payment difficulties with your supplier in the first instance. Cancelling a Direct Debit with your supplier may incur penalties and extra costs to your business.
What support is available to me? What should I do if I am struggling to pay my bills?
Loans, tax relief and cash grants, including a new temporary Coronavirus Business Interruption Loan Scheme
The right to apply for staff to get up to 80% of pay if they can’t work
Grants of up to £2,500 per month, for at least 3 months, for the self-employed who are unable to work
Statutory Sick Pay refunds
Can I suspend my bills?
Do I have to continue paying my standing charge even while my business is closed?
How can I save on my energy bills while the business premises is closed?
Protect yourself from scams
What should I do if I have an energy problem? (e.g. power cut, gas leak or energy meter problem)
Contact your supplier straightaway if you have an energy problem, such as a gas leak or faulty meter. Make sure you tell them if you are unwell or self-isolating.
Telephone: 105 (a free phone number)
If there’s a serious immediate emergency risk, call the emergency services too.
Coronavirus (COVID-19) is a new illness affecting the lungs and airways. It’s a national pandemic and the government is leading the response to resolve the issue. All official government advice is available at www.gov.uk/coronavirus.
You can watch British Sign Language versions of government advice on the SignHealth website.
For health information, please visit the NHS coronavirus pages.
Here you can find advice and answers to questions you may have on managing your energy supply during the outbreak.
We will continue to update this information.